1. ORDER

Minimum Order Amount

• The minimum order requirement for all orders (whether delivered or picked up at the Granby distribution center) is $250 before taxes.

• Full payment must be completed prior to order pickup or shipping (credit card, direct deposit, or Interac e-Transfer).

Shipping Conditions

• Local Zone: Shipping is free on orders of $750 or more (before taxes). Shipping fees apply to orders between $250 and $749.99.

• Remote / Out-of-Zone Areas: Shipping fees apply at all times, regardless of the order total.

Order Adjustments and Stock Availability

• Out-of-Stock Items: If an item is out of stock on our end and causes your order total to drop below $750, free shipping will still apply (local zone only).

• Customer Modifications or Cancellations: If you cancel an item or change the delivery address, causing the order total to fall below the required threshold, free shipping eligibility will be removed.

2. PAYMENT METHOD

The customer must pay for his orders by credit card before they are delivered. 

3. ORDER CANCELLATION

Orders cannot be canceled once they are prepared and ready for delivery. If an order must be canceled, a $20 inventory restocking fee will be charged.

4. SHIPPING

Order processing, production and delivery time is 7-10 working days. Additional time will be required for remote areas. A held order due to missing information or pending payment, cannot be stored for more than 48 hours. An order cannot remain stored for more than 72 hours. After this period, we will return the products to the inventory for resale. Feel free to contact us with any questions regarding shipping rates and delivery times.

5. PRICE CHANGES

Ludik may change the price of its products at any time without notice.

6. EVENTS AND PROMOTIONS

Customers wishing to take advantage of a promotion must place their orders during the period advertised for it. Customers wishing to take advantage of special prices offered for an event must be physically present.

RETURNS AND CREDITS

7. MISSING PRODUCT

The customer has 7 days, following the delivery of his order, to report a missing product. The customer is responsible for counting his boxes before accepting the receipt of his order. If the customer signs for the entire order, it will be impossible for Ludik to claim the missing products from the carrier. If a product is missing inside a box, Ludik will refer to the weight of the shipment. The customer can choose between receiving the product as soon as possible or getting a credit of the amount of the product on the next order.

8. DAMAGED PRODUCT

The customer has 7 days after the delivery of his order to report a damaged product. The customer must provide a photo of the product so that Ludik can evaluate the situation. The customer can choose between receiving the product as soon as possible or getting a credit of the amount of the product on the next order. Ludik cannot replace broken units in a boxed product. (Ex: 3 lollipops in a box of 24). Only products that are not labeled by the merchant are eligible for the claim. The customer must not dispose of the product until indicated, because Ludik may want to get the product back.

9. EXPIRED PRODUCT

The customer has 7 days, following the delivery of his order, to report an expired product. The customer will need to provide a photo of the expiry dates and lot numbers on the product. The customer will be able to choose between receiving the product as soon as possible or obtaining a credit of the amount of the product on his next order. Only products that are still sealed and not labeled by the merchant are eligible for the claim. The customer must not dispose of the product until indicated, because Ludik may want to get the product back.

10. ORDER ERROR

The customer has 7 days, following the delivery of his order, to report an order error. The customer will have to provide a photo of the product he has received instead of the one he has ordered. The customer can choose to keep the product received and pay for it or be credited the difference. He may also choose to return the product received, in exchange for the product initially ordered. Only products that are still sealed and not labeled by the merchant are eligible for the claim.