1. ORDER

The minimum amount to place an order that will be delivered or pickup at Ludik Distributor center in Granby is 150$.* If the amount of an order falls below the required minimum, due to a product out of stock, it is up to the customer to replace this product to reach the minimum. If the amount of an order falls below the minimum required for free delivery, due to a product out of stock, it is up to the customer to replace this product to reach the minimum. Canceling one or more items ordered that reduces the total before taxes of the order below the minimum required for free delivery or a change of address may remove the right to free delivery.
* Your payment must have been made before it is picked up. (Credit, direct deposits or interac transfer)

2. PAYMENT METHOD

The customer must pay for his orders by credit card before they are delivered. The customer may request payment terms of Net 30 days provided that he can achieve and maintain a purchasing volume of $ 2,000 per year. A customer with terms must pay them before they are due. After two payment delays of over 45 days, the terms will be cancelled. A post-dated check can be collected upon delivery of the order to a customer. The amount of the service is $6.50 charged by the carrier.

3. ORDER CANCELLATION

Orders cannot be canceled once they are prepared and ready for delivery. If an order must be canceled, a $20 inventory restocking fee will be charged.

4. SHIPPING

Order processing, production and delivery times may vary depending on the order for Québec and Ontario. If a product is not available, our sales department will contact the customer directly. If we have no indication from the customer within 24 hours after the call, we will ship the order as is. An order cannot remain stored for more than 48 hours due to missing information or a pending payment. After this period, we will return the products in inventory for resale. If a customer wishes to get his order rapidly, he must contact our sales department to see the possibilities. A $15 fee will be applied for express processing. Ludik accepts express orders until 1:00 pm Feel free to contact us with any questions regarding shipping rates and delivery times.

5. PRICE CHANGES

Ludik may change the price of its products at any time without notice.

6. EVENTS AND PROMOTIONS

Customers wishing to take advantage of a promotion must place their orders during the period advertised for it. Customers wishing to take advantage of special prices offered for an event must be physically present.

RETURNS AND CREDITS

7. MISSING PRODUCT

The customer has 7 days, following the delivery of his order, to report a missing product. The customer is responsible for counting his boxes before accepting the receipt of his order. If the customer signs for the entire order, it will be impossible for Ludik to claim the missing products from the carrier. If a product is missing inside a box, Ludik will refer to the weight of the shipment. The customer can choose between receiving the product as soon as possible or getting a credit of the amount of the product on the next order.

8. DAMAGED PRODUCT

The customer has 7 days after the delivery of his order to report a damaged product. The customer must provide a photo of the product so that Ludik can evaluate the situation. The customer can choose between receiving the product as soon as possible or getting a credit of the amount of the product on the next order. Ludik cannot replace broken units in a boxed product. (Ex: 3 lollipops in a box of 24). Only products that are not labeled by the merchant are eligible for the claim. The customer must not dispose of the product until indicated, because Ludik may want to get the product back.

9. EXPIRED PRODUCT

The customer has 7 days, following the delivery of his order, to report an expired product. The customer will need to provide a photo of the expiry dates and lot numbers on the product. The customer will be able to choose between receiving the product as soon as possible or obtaining a credit of the amount of the product on his next order. Only products that are still sealed and not labeled by the merchant are eligible for the claim. The customer must not dispose of the product until indicated, because Ludik may want to get the product back.

10. ORDER ERROR

The customer has 7 days, following the delivery of his order, to report an order error. The customer will have to provide a photo of the product he has received instead of the one he has ordered. The customer can choose to keep the product received and pay for it or be credited the difference. He may also choose to return the product received, in exchange for the product initially ordered. Only products that are still sealed and not labeled by the merchant are eligible for the claim.